Client Background

A leading Midwestern metals manufacturer renowned for its commitment to innovation and operational excellence engaged Agile Global Solutions (AGS) to strengthen enterprise-wide integrations between Workday, their UKG/Kronos platform, and other internal systems. AGS provides end-to-end Workday Application Management Services (AMS) and integration support to enable seamless data exchange, drive efficiency, and build a scalable foundation for future growth.

The Challenge

While rolling out Workday as its core HR and finance system, the client faced critical integration hurdles:

Real-time, error-free data exchange with the UKG/Kronos workforce platform
Custom integration requirements to support unique manufacturing processes
Lack of proactive monitoring and rapid troubleshooting capabilities during and after deployment

These gaps threatened go-live timelines, user satisfaction, and the long-term reliability of their digital ecosystem.

Solution & Implementation

AGS partnered with the client’s IT and operations teams to deliver a full-lifecycle integration solution, structured in five key phases:

1. Discovery & Planning

Performed a comprehensive integration discovery analysis
Mapped data flows and prioritized exchange requirements

2. Custom Integration Design

Architected tailored Workday connectors and web services
Enabled bi-directional data synchronization with ERP and UKG/Kronos

3. Testing & Validation

Executed rigorous unit, system, and end-to-end testing
Validated data integrity across platforms
Coordinated cross-functional test scripts with HR and operationsstakeholders

4. Deployment & Support

Provided live integration support throughout go-live
Deployed monitoring tools for real-time data tracking and alerting
Tuned performance post-launch to eliminate latency and errors

5. Enablement & Knowledge Transfer

Delivered detailed integration documentation and run-books
Trained internal IT teams on monitoring and escalation procedures
Established governance protocols to ensure long-term ownership

Results & Impact

Seamless Data Exchange: Real-time, bi-directional sync between Workday and UKG/Kronos with zero data-sync failures during go-live.

Reduced Go-Live Issues: 80% fewer integration errors compared to prior ERP rollouts.

Faster Issue Resolution: 30% reduction in post-launch troubleshooting time through proactive monitoring and alerts.

Operational Insight: Enhanced reporting accuracy and visibility across HR, payroll, and time-tracking systems.

Conclusion

Through expert guidance, collaborative planning, and agile execution, AGS transformed the client’s Workday integration landscape into a high-performance, reliable ecosystem. The result is smoother user experience, richer operational insights, and a future-proof platform ready to support ongoing digital initiatives.

Client Testimonials

“It has been an incredible experience partnering with Agile Global Solutions (AGS). Their deep integration expertise accelerated deployment, eliminated data-sync issues, and delivered a seamless, future-proof product. The AGS team was exceptionally responsive and proactive, uncovering process improvements we hadn’t considered. I am eager to work with them again in the future.”

Case Studies